Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about how we cover a particular poker site? This page explains how to reach us and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is the most reliable route. Send your message to [email protected] and a member of our editorial team will read it personally — we do not rely on automated replies to stand in for a real answer. Most messages get a response within two working days, though it can run a little longer if we are in the middle of updating our rankings or refreshing a bonus comparison.
A quick summary of what your message is about helps us route it to the right person faster. If you are writing about a specific brand from our rankings — say Coinpoker, Bovada, or Americas Card Room — mentioning the name up front saves a round of back-and-forth.
What People Usually Contact Us About
- Review questions — Wondering why a site sits where it does in our rankings, or want more detail on how we scored traffic, rake, or cash-out speed for a particular room? Ask away.
- Bonus and promotion corrections — Welcome offers, deposit matches, and wagering requirements change without much notice from operators. If you have played somewhere and the terms on our page no longer match what you saw at sign-up, tell us so we can check it.
- Site suggestions — If there is a real money poker site you think deserves a look, or a payment method or format you would like to see covered in more depth, we are open to hearing it.
- Accuracy flags — Licensing status, deposit methods, and app availability shift over time. If something we have published looks out of date, let us know and we will look into it.
- Partnership or editorial enquiries — If you represent a poker operator or a related business and want to introduce yourself, outline what you have in mind and we will get back to you.
A Note on How We Cover This Industry
Online Poker USA earns commission when readers sign up with some of the sites featured in our rankings. This does not change where a site is placed — our editorial ratings are based on the same criteria for every operator, and no brand pays for a higher position. If you have a question about how a specific ranking was reached, our contact address above is the right place to ask.
If You Need Support Beyond a Poker Question
We are a review and comparison site, not an operator, so we cannot process deposits, withdrawals, or account issues on behalf of any poker room. Those requests need to go to the site in question directly, usually through their own support channel.
If your message is about gambling feeling out of control — for yourself or someone you know — please say so plainly when you write to us, or reach out straight away to the National Problem Gambling Helpline at 1-800-GAMBLER. It's free, confidential, and available regardless of which site you play on. Several states also run their own self-exclusion and support programs, and we can point you toward general resources if you let us know your state.
All real money poker play covered on this site is intended for adults aged 21 and over in states where regulated online poker is legal (18+ in the handful of states that set a lower threshold). We do not create or promote content aimed at anyone under that age, and we do not frame poker as a way to earn steady income — it carries real financial risk, and no bonus or bankroll strategy removes that.
What to Expect Once You've Written In
A real person reviews every message. If your enquiry needs input from someone else on the team — for example, a factual check against an operator's current terms — we will let you know it is being looked into rather than leaving you without a reply. Thank you for taking the time to reach out; reader feedback is genuinely part of how we keep our reviews and rankings accurate.